Frequently Asked Questions
What happens if my order is lost, or does not arrive?
Contact customer support immediately at [email protected] and we can put a trace on the package with our partner carriers. All our shipments are schedule for delivery with signature. We have the tools to track orders in real-time and typically can chase it down with our partner carries in less than 48 hours.
What is included with my order?
Each product listing page has a section labeled “includes” and will give you a detailed breakdown of what is included with the asset. We believe in complete transparency with our customers. Images and video also feature what will be included with the product. Please note dataloggers, mercury thermometers, pressure regulators, CO2 and LN2 supply tanks seen in photos are not included. This is our testing equipment to demonstrate a fully working machine.
When will my order ship?
All orders ship within 1-3 business days from receipt of payment. If you placed an order with local delivery, our staff will reach out to schedule it once order has been completed. We do our local deliveries on Wednesdays and Fridays.