Used Lab Instrument WarrantiesMatt Dubreuil
When purchasing any used lab instruments, one thing should always be required: a warranty. Additional financial and security benefits are provided by warranties when purchasing pricey laboratory instruments. Furthermore, they assist when equipment becomes inoperable or needs repair. We’ve heard several horror experiences from consumers who dealt with dealers that did not offer warranties. These included customers who received defective equipment that they were unable to return and get repaired. This is only one of the reasons why warranties are critical when buying used laboratory equipment. This article discusses the importance of warranties, what to look out for, the differences between other types, and The Lab World Group 30-Day Warranty.
Why are warranties necessary?
Warranties are necessary because they demonstrate that the supplier is entirely confident in the equipment’s ability to function correctly and satisfy customers. Businesses are claiming financial responsibility if their equipment fails to perform as expected. This adds value to warranties, as customers will feel more secure knowing their equipment may be returned or serviced at any time. If the product does require repair, you can anticipate newer parts on the model. Customers value our 30-day warranty because they provide certainty that our instruments will perform to factory specifications, and if they don’t, customers can return or get their device repaired. Additionally, we believe in providing the best-performing instrument and service as much as possible.
How to Examine a Warranty
It is critical to examine the warranty’s authenticity and reliability. Failure to do so may result in you acquiring a faulty warranty from an unreliable seller. Before purchasing a secondhand laboratory instrument from a provider, thoroughly research the supplier. This can be accomplished by searching on Google, Consumer Affairs, or the Better Business Bureau. Additionally, ensure that used laboratory instruments have been examined, verified, and fixed according to factory standards. If the seller you are considering purchasing from does not adhere to these standards, you should avoid doing business with them. All these elements contribute to the product’s warranty’s value. Bear in mind that a warranty is only as good as the provider backing it.
30 vs 90 vs 180
Some warranties cover a variety of dates. The main difference between these warranties is their guaranteed duration. Many of these extended warranties are only as good as the company backing them. The warranty is meaningless if the supplier doesn’t examine, validate, or repair any of their inbound laboratory instruments. Many of these companies add a warranty with their product to entice customers to buy. They also factor the cost of the extended warranty into the price of the product, i.e. you’ll be paying more money in total. These companies may fix faulty equipment with old or worn-out parts that only make the device function for the remainder of the warranty period. Some suppliers that supply extended warranties also charge the buyer for delivery and undisclosed repair fees. These businesses take a significant risk and assume that whatever instrument enters through their doors is functional. They then display these lab instruments on their website after just receiving them without conducting any checks. One quote in the industry is, “when you slap a warranty on crap, it will still be crap.” While it may be difficult, it’s also important that before you buy any equipment online, you need to assess the quality. We provide a 30-day warranty because we know that everything confirmed, tested, and repaired prior to sale will certainly work up to factory specifications and do exactly as perform. We’ve had a warranty usage rate of less than 0.2% on every customer purchase we’ve shipped. Through our analysis, most problems that were relating to products we’ve shipped were mainly caused by customer and user error, such as using the wrong electrical outlet for example. Nonetheless, we always support our customers if they have any issues relating to their products and cover under our warranty basis. But as a rule, if the equipment isn’t inspected and up to par on factory specifications in any way, expect problems.
The Lab World Group Warranty
At The Lab World Group, we provide our customers with a 30-day warranty with no hidden fees. All customers are entitled to this warranty, and we never leave a customer behind within reason to fix a product outside our 30-day warranty. We are one of the few providers that inspect and thoroughly evaluate every used laboratory instrument that comes through our door. Additionally, we look at user error and the device’s accuracy. If it fails to work as intended, we thoroughly assess what needs to be repaired or replaced and obtain the highest-quality replacement parts. Additionally, we offer superior customer service and consistently receive rave reviews from our loyal and friendly buyers. Our fundamental principles are, to be honest, and transparent with our customers and partners to ensure the smoothest possible process across all products and services.
At the end of it all, it’s essential to buy from a vendor who supplies warranties for used lab instruments, so you don’t get ripped off. By understanding the value of warranties, what to look for, and the distinctions between them, you can find an acceptable and reputable supplier who can meet your laboratory instrument needs. Nothing irritates us more at The Lab World Group than witnessing one of our customers defrauded by a third-party seller. We are laboratory product experts with a combined 20 years of experience and have always made an effort to ensure a hassle-free approach for our shoppers. When you purchase from The Lab World Group, you can be confident that you will receive high-quality laboratory equipment and excellent customer service.
If you’re looking to learn more about buying used lab instruments, check out our ultimate guide for buying used lab instruments.